Cancellation, Refund & Rescheduling Policy

If you book as an individual consumer (not on behalf of a business), consumer law may give you a 14-day cooling-off period for eligible distance contracts (for example bookings made online or by phone). During this period you can usually cancel for a full refund.

• If you ask us to begin the service within the 14-day period and then cancel, we may charge a reasonable amount for the service already provided.
• If the service has been fully performed within the 14-day period with your agreement, the right to cancel may be lost.
• Enrolling, paying or receiving course materials does not automatically remove your statutory cancellation rights.

Nothing in this policy removes or limits your statutory rights. Where this policy is more generous than the law requires, the more generous terms apply.

In addition to your statutory rights, our commercial cancellation terms for individual bookings are being finalised:

• Cancellation notice period for a full refund: Pending confirmation: notice period
• Administration fee for late cancellation, if any: Pending confirmation: administration fee
• Refund processing time: Pending confirmation: refund processing time

Bookings made by employers and organisations are governed by the booking confirmation or contract agreed with us. Statutory consumer cancellation rights generally do not apply to business bookings. Our commercial terms for group and employer bookings — including notice periods and any cancellation charges — are Pending confirmation: employer cancellation terms and will be confirmed in writing before payment.

• You may cancel or request to reschedule a classroom place in line with the notice periods above.
• Transfers to a different date or course: Pending confirmation: transfer rules
• If you arrive late or cannot attend part of a session, we will do our best to help, but a refund is not guaranteed for missed time.

• Live online sessions are treated like classroom training for cancellation purposes.
• Joining instructions are sent before the session; please check your email (including spam) and contact us promptly if they do not arrive.
• If technical problems on our side prevent delivery, we will offer an alternative date or a refund for the affected session.

Where a course includes digital content or learning materials, your statutory rights depend on when and how that content is supplied. If you ask for digital content to be made available immediately, you may be asked to acknowledge that your 14-day cancellation right for that content is affected once download or access begins. We will make this clear at the point of purchase before you pay.

• Regulated qualifications involve awarding-body registration and assessment arrangements, which may affect refunds once registration has taken place.
• Cancellation and refund terms specific to each qualification programme: Pending confirmation: qualification refund terms
• Any non-refundable awarding-body registration costs will be explained to you before you commit.

If we cancel a course — for example due to low numbers, trainer illness or circumstances beyond our control — we will offer you:

• a transfer to an alternative date or course, or
• a full refund of the fees you have paid for the cancelled course.

We are not responsible for incidental costs you may have incurred (such as travel or accommodation), except where the law provides otherwise.

• If you do not attend and have not cancelled in advance, fees are normally retained, subject to your statutory rights.
• Transferring your booking to another person or another date: Pending confirmation: transfer rules
• We will always consider genuine exceptional circumstances sympathetically — please contact us as soon as possible.

To cancel, reschedule or transfer a booking, contact us through our website contact form or at Pending confirmation: cancellations contact, quoting your booking reference. We will confirm your request in writing. Refunds, where due, are made to the original payment method within Pending confirmation: refund processing time.