Terms & Conditions of Training and Booking

These terms apply to all training courses, masterclasses and qualifications booked with Dominion Consultancy Group (trading as DC Care Training), whether booked by an individual learner or by an employer on behalf of their staff. By placing a booking you accept these terms. Our Cancellation, Refund & Rescheduling Policy forms part of this agreement.

• Bookings are subject to availability and to our written confirmation.
• Learners must provide accurate registration details, including their legal name as it should appear on certificates.
• Some courses and qualifications have eligibility, identification, workplace or assessment requirements, which are set out on the relevant course page and must be met.
• Course places are confirmed according to the applicable payment and booking arrangements shown at checkout or on your invoice.

• Published prices are displayed in pounds sterling (GBP).
• VAT treatment is stated for each course where applicable; qualification prices are shown exclusive of VAT where indicated.
• Payment is required according to the terms shown at checkout or on the invoice.
• Any instalment arrangement must be agreed with us in writing before the course starts.
• Outstanding payments may affect access to training or the release of certificates, subject to applicable law and awarding-body rules.

Our payment processor is Pending confirmation: payment processor. We do not store your card details.

• Training may be delivered in person, online or through blended learning, depending on the course.
• Learners are expected to attend, participate and complete the relevant assessments.
• Certificates and qualifications are issued only after successful completion and any applicable quality assurance requirements.
• For live online sessions, learners are responsible for having a suitable device and internet connection.

• Qualification durations shown on our website are indicative and are not a guarantee of completion within that period.
• Learners must meet the requirements of the relevant awarding organisation, including assessment and evidence requirements.
• Additional support, reassessment or extensions may be available and may be subject to separate agreed terms.

Your cancellation and refund rights are set out in our separate Cancellation, Refund & Rescheduling Policy.

• We reserve the right to make reasonable changes to trainers, venues or dates, subject to your applicable consumer rights.
• Where we cancel a course, you will be offered an alternative date or a refund in line with the Cancellation, Refund & Rescheduling Policy.

Learners are expected to behave professionally and respectfully towards trainers, assessors, staff and other learners. We may remove a learner from a course for serious or persistent misconduct; in such cases our cancellation policy applies to any refund decision.

We are committed to equality of opportunity. If you have a disability, learning need or other requirement, tell us at booking or enrolment so we can discuss reasonable adjustments. Awarding-body arrangements for assessment adjustments will be followed where applicable.

All training materials, handouts and digital content remain the property of Dominion Consultancy Group or its licensors. They are provided for your personal learning and must not be copied, shared or resold without our written permission.

If you are unhappy with any aspect of your training, please raise it with us through our contact page and we will investigate and respond. Assessment appeals for regulated qualifications follow the relevant awarding organisation's appeals procedure, which we will explain on request. Our full complaints procedure is Pending confirmation: complaints procedure.

Nothing in these terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud, or for any other liability that cannot legally be excluded or limited. Subject to that, we are not liable for losses that are not reasonably foreseeable, and our total liability in connection with a booking is limited to the fees paid for the relevant course, except where the law provides otherwise. Your statutory consumer rights are not affected.

These terms are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction, subject to any mandatory consumer protections that apply in your place of residence.