Data Protection & Learner Confidentiality

Training often involves sharing personal, and sometimes sensitive, information. DC Care Training is committed to handling that information confidentially and lawfully. Our Privacy Notice sets out the legal detail; this page describes our practical safeguards.

• Learner records are stored in secure systems, not in openly shared files or personal email accounts.
• Records are accessed only for legitimate training, assessment, quality assurance and administrative purposes.
• Paper records, where used, are kept securely and transferred to secure storage or securely destroyed.

• Portfolios, witness testimony and assessment evidence are handled confidentially and shared only with those who need them: your assessor, internal quality assurer and the relevant awarding organisation.
• Evidence is retained for the period required by the awarding organisation and then securely disposed of (see our Privacy Notice for retention).

• Trainers, assessors and administrators each have access only to the information their role requires.
• Staff accounts are individually assigned and access is removed when someone leaves or changes role.
• Staff are expected to keep learner information confidential as a condition of their engagement.

Where your employer funds your training, we may share appropriate information with them — for example booking confirmations, attendance and whether you have completed or passed. We do not share the content of your assessments, private support needs or sensitive personal information with your employer unless you agree or the law requires it.

Where consent is the appropriate lawful basis — for example optional marketing, photographs or testimonials — we will ask for it clearly and separately, and you can withdraw it at any time without affecting your training.

• Workplace observations are arranged with the knowledge of the learner and their employer.
• Assessors respect the confidentiality of the people receiving care and support; no information about care recipients is recorded in assessment evidence.
• Discussions about your performance take place privately, not in front of colleagues or care recipients.

Information such as health conditions or disability (for example when you request reasonable adjustments) is treated as special category information under UK GDPR. It is used only to support your learning and assessment arrangements, is access-restricted, and is never shared with employers or others without your agreement unless the law requires it.

If you suspect your information has been lost, disclosed or accessed inappropriately, please tell us immediately at support@dominionconsultancy.com. We investigate all reports, and where a breach is likely to risk your rights and freedoms we will notify the Information Commissioner's Office and affected individuals as the law requires. Staff report suspected breaches internally straight away.

Information is kept only for as long as needed for training, legal and awarding-body purposes, then securely deleted or destroyed. Electronic records are deleted from live systems; paper records are shredded or destroyed through a confidential waste process.