Privacy Notice

The data controller for your personal information is Dominion Consultancy Group, trading as DC Care Training.

• Registered office: Unit 4, Regent Park, 37 Booth Drive, Wellingborough, NN8 6GR.
• Training and contact address: Unit 4, Regent Park, 37 Booth Drive, Wellingborough, NN8 6GR.
• Privacy contact: support@dominionconsultancy.com
• ICO registration number: ZB334997.

If you have any questions about this notice or how we handle your information, please contact us using the details above or through our website contact form.

Depending on how you use our services, we may collect and process:

• Your name, email address and telephone number.
• Employer and organisation details, including your job role and workplace.
• Course registrations, booking details and attendance records.
• Payment and billing records (card details themselves are processed by our payment provider and are not stored by us).
• Qualification records, assessment evidence, portfolios and certification details.
• Enquiries, correspondence and feedback you send us.
• Accessibility, dietary or support requirements you choose to share so we can make reasonable adjustments.

Regulated qualifications. Where you enrol on a regulated qualification, the relevant awarding organisation may require additional information — for example proof of identity, date of birth, unique learner numbers or workplace assessment evidence. We will tell you at enrolment what is required and why.

• Directly from you through website forms, booking and checkout pages, enrolment forms and course evaluations.
• From your employer or organisation where they refer or fund you for training.
• Through learner enrolments, assessments and workplace observations carried out by our trainers and assessors.
• Automatically, through the browser storage described in our Cookie Policy (for example the booking basket).

We only process personal information where we have a lawful basis under UK GDPR:

• Contractual necessity — to administer your booking, deliver training, register you with an awarding organisation and issue certificates.
• Legal obligations — for example tax and accounting records, and awarding-body or regulatory requirements for regulated qualifications.
• Legitimate interests — to manage and improve our services, respond to enquiries, keep records of training delivered and ensure the safety of learners and staff, where these interests are not overridden by your rights.
• Consent — for optional marketing communications and for certain special category information, where consent is the appropriate basis. You can withdraw consent at any time.

• Training administration: bookings, joining instructions, attendance and course logistics.
• Qualification registration, assessment, internal quality assurance and certification.
• Customer support and responding to your enquiries.
• Payment processing, invoicing and accounting.
• Marketing about relevant courses and events, only where permitted and with an easy way to opt out.
• Meeting our legal, regulatory and awarding-body obligations.

Dominion Consultancy Group, trading as DC Care Training, does not sell your personal information.

We may share personal information with trusted third-party service providers where necessary to administer training, manage learner enrolments, process payments, deliver qualifications and maintain our website and business systems.

These may include IT and website hosting providers, payment processing services, learning management systems, awarding organisations and other authorised service providers.

Where organisations process personal information on our behalf, we require appropriate data protection safeguards and contractual arrangements in accordance with applicable UK data protection legislation.

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected and to comply with applicable legal, regulatory, contractual and awarding-body requirements.

Retention periods may differ depending on the information involved, including learner enrolment records, assessment evidence, qualification documentation, financial records and general enquiries.

When information is no longer required, it is securely deleted, anonymised or destroyed in accordance with our data protection procedures.

We apply appropriate technical and organisational measures to protect personal information, including restricted access on a need-to-know basis, secure systems and staff confidentiality expectations. More detail is on our Data Protection & Learner Confidentiality page.

Some third-party technology and service providers may process or store personal information outside the United Kingdom.

Where international transfers occur, we will ensure that appropriate safeguards are in place in accordance with UK data protection legislation. These may include UK adequacy regulations or approved contractual transfer mechanisms, where applicable.

You have the right to:

• Access a copy of your personal information.
• Have inaccurate information rectified.
• Request erasure of your information, where applicable.
• Restrict or object to certain processing.
• Data portability, where applicable.
• Withdraw consent at any time where processing is based on consent, without affecting the lawfulness of processing before withdrawal.

Some rights are limited where we must keep records to meet legal or awarding-body obligations.

To exercise any of your rights, contact us at support@dominionconsultancy.com or write to our training address above. We may need to verify your identity before acting on your request. We aim to respond within one month, as required by UK GDPR.

If you are unhappy with how we handle your information, please contact us first so we can try to put things right. You also have the right to complain to the Information Commissioner's Office (ICO) at www.ico.org.uk.

We may update this notice from time to time. The latest version will always be published on this page with its “Last updated” date. Significant changes will be highlighted where appropriate.